Europcar Sucks?

Apparently I am far from alone in not having a good experience with Europcar since Joe Santilli has gone to the trouble and expense of putting up a website on the topic. His story is unpleasant and he’s clearly Googled the subject to come up with a list of other people who’ve complained. That’s how he found my little story, which was included on his list. On the other hand, as a reasonably large firm, one has to wonder if less than 20 complaints are all that significant and mine wasn’t all that much of a horror story (at least the inconveniences from Europcar weren’t).