Well, here I am 24 hours after starting the Leopard update to Miami Steve and it has been without doubt a difficult and annoying 24 hours. Apparently, according to the AppleCare product specialist who helped me, my MacBook had a kernel panic and this required a second installation attempt; fortunately the option to save my user data worked and there was no need to do a full-bore erase the hard drive update on a third attempt.
About that support call: I was on the phone for just over three hours. 90 minutes of that was on hold waiting for the second level support (the product specialist), and another 10-15 was on hold waiting for the front line tech. I don’t care if it is Sunday afternoon, Apple management are the ones who decided to release this on Friday 6 p.m. and they ought to have been prepared for the call volume. Of course all customers get is a sorry for the inconvenience, no offer of any kind of restitution for my time.
I’m also a bit concerned that the drivers for my Ximeta NAS drive won’t seem to load at this point; making a fresh backup right away with Time Machine or iBackup seems like a very good idea. Sent off a support email to Ximeta but they for sure don’t work on Sundays.
Hopefully I’ll have another post soon with positive notes about 10.5. For the few minutes I’ve had so far, I can only say that a number of the UI changes do look nice.
BillSaysThis 